Call the Long-Term Care Family Support and Action Line: toll-free 1-866-434-0144 Hours of operation: 8:30 a.m.-7:00 p.m., 7 days a week
What Information to Include
Give as much information as you can about your concern. This will make it easier for the home or Ministry of Long-Term Care to look into your complaint.
Report your concern directly to the home
By law, all long-term care homes in Ontario must have written steps for people to make a complaint. Please ask to speak with our Director of Care, Associate Director of Care, or Administrator on the steps you can take to report a complaint or concern.
Staff must let you know that the home has received your complaint within ten business days.
They must call or write to let you know:
If the home believes there is no cause for complaint, they must explain why.